Availability

All menus are subject to availability and change without notice.
Some items are seasonal in nature, so to maintain standards we may offer an alternative at the point of booking or in exceptional circumstances at the point of delivery
Where more than one main option is selected from our menu we will select suitable potatoes and vegetables for all dishes.
Allergy Notice
We do not knowingly use GM ingredients and avoid the use of nuts unless this is specified in the dish description. However we cannot guarantee that our ingredients have been produced in a nut free environment.  We happily cater for special diets including vegetarian, gluten and wheat free, dairy-free, halal and kosher.  Please ensure we are aware of your special requests as early as possible.

Payment Terms

A deposit of £200 for weddings or £100 for any other function is required on booking, the balance will be due a month before the date of the function. Late payment will delay ordering produce for your function and may result in cancellation.
For business catering the company will be invoiced within 7 days of the function and be given 7 days to pay the invoice.
Bookings made more than three months in advance are subject to a non-refundable booking fee of the deposit.
Final numbers are requested a month in advance.
For business catering this is reduced to 7 days in advance, and can be accepted up to 3 days before in exceptional circumstances.
Please note that we reserve the right to charge interest on any outstanding payments not paid within 14 days of the invoice being issued.  Please raise any queries with us within 24 hours of delivery of your food in order that we take any action required.
Our prices are excluding VAT and the prevailing rate needs to be added to any costing.

Kitchen facilities

It is the clients responsibility to ensure that suitable facilities are made available for us to prepare, cook and serve the food from. This includes suitable surface area and oven facilities. Any equipment we feel is required in order to produce the chosen menu will be charged to the client.

Minimum and Maximum Numbers

Weddings Minimum 30 persons
Business catering minimum 10 persons (delivery charge may apply)
Funeral minimum 20 persons (If under 50 then staff charges apply)
Buffets & BBQs minimum 20 persons (If under 50 then staff charges apply) maximum 150 (cold food) 100 (hot food)
Hog Roast minimum 80 persons
Street food minimum 20 persons (If under 50 then staff charges apply)
Afternoon tea minimum 20 persons (If under 50 then staff charges apply)
Canapé receptions minimum 50 persons (waived if being ordered in conjunction with a dinner order)
Dinner Parties 10 persons ((If under 15 then staff charges apply)
(special terms available for intimate dinner parties for 2-8 persons)
Smaller numbers can be catered for on occasions but may incur a surcharge please check for details.

Delivery Charges

No delivery charge applies within 12 miles of our Christchurch base  Outside of this area a mileage charge will be made –  please contact us for charges.
The mileage charge covers staff, equipment and fuel to and from the location.
The same mileage charge will be made to any site visits we deem necessary.

Client Meetings

This would usually be held at our Christchurch office.
We would be happy to offer a personal meeting to discuss your requirements and to inspect the site if appropriate.
We are happy to carry out a tasting session at our premises in Christchurch. These are charged at £150 based on 2 persons. Couples are asked to confirm their menu choices to us and once it has been agreed and payment has been made a date will be set.

Linen

Where linen is supplied this will be removed once the wedding breakfast or function has finished. This can be left by prior arrangement.

Health and Safety

For drop off events – Once the food has been delivered, responsibility for keeping the food in a refrigerated state falls to the client. Please ask for advice if you require further information regarding the storage, consumption or reheating of all food.
We reserve the right to remove any uneaten food at the end of your event (or when we leave a staffed event) in order to prevent cases of food poisioning caused by the inappropriate storage of food.
To prevent the spread of infection we request that our clients ask guests who have recently suffered (or are continuing to suffer) from sickness/diaarhea NOT to attend their event.  Norovirus and other infections are easily spread through touching food, and where lots of people gather in a close environment.
Please note that while these constitute our standard terms and conditions we reserve the right to vary these at any time, or to impose additional/alternative terms to individual  orders.  Any special terms will be discussed and agreed with clients as early as possible and confirmed in writing prior to any event.